General Shipping Information
Shipping charges are built into all prices, and reflect domestic (United States Postal Service) SHIPPING ONLY. We no longer ship birds out of the United States, but we still do ship all other products internationally.
Domestic Shipping Only
All birds usually are shipped within one week of purchase, unless weather conditions prohibit. In this event we will ship as soon as conditions allow.
All white racing homers are shipped in USPS approved ventilated reusable boxes.
All birds are shipped via USPS EXPRESS Mail.
Payments
We accept all Major Credit Cards. We will also accept Postal Money Orders; however, these must clear prior to shipping (allow up to 10 days to clear, returned items will be assessed a $50.00 charge). Our secure shopping cart is fully integrated to accept all methods of payment, even if you don't have a Paypal account.
If you would prefer calling us to make payment using a Major Credit Card, we can be reached at 1-888-803-6837. Please call after 6pm, Mon-Sat. We do not keep credit card information on file for your own protection and safety.
Risks
Shipping of live birds has its own risks and does put some stress on the birds. Due to the rise in shipping costs, Express shipments are difficult to refund if birds are lost.
Buyer assumes risk and no refunds will be given. All birds are treated with the most humane shipping care needed, and we will do everything to ensure the birds are in their best condition prior to being shipped.
Most birds are delivered within 1-2 days from the time we ship birds to the time they arrive at their final destination.
We recommend purchasing insurance on the shipment. You may purchase insurance when placing your order.
We reserve the right to refuse to ship birds less than 35 days old, this is much too young to put so much stress on a bird regardless of peoples theories on settling birds to their new loft. We want the birds to arrive healthy, not sick. Please do not ask for us to do this. This policy is enforced to save you money, but more importantly not to jepoardize the life of the birds.
Refunds
Due to the costs that are unrecoverable through shipping live birds, there are no refunds given on birds that are shipped via usps express. Once the birds leave our facility and arrive to their destination alive and well, no refunds will be given under any circumstances. Customer refusal by simply choosing to not sign the USPS Express label, (which often times is required by the Post Office) when the birds are alive and perfectly healthy, also does not warrant a refund. This policy applies even if the Postal Service must end up sending the birds back to us because you no longer want them. There are no exceptions to this policy.
If the situation arises and you find out you cannot have birds where you live, with prior arrangements made, we will give you a partial credit (less shipping and handling fees, along with added options).
To avoid the hassel, please check with your local city ordinances about rules regarding keeping pigeons in city limits. Also, check with your local Post Office to make sure they can receive birds on their end before ordering birds online. This will cut down on unnecessary time and expenses associated with acquiring birds.
*Cash Refunds are not issued past 14 days you have had the birds in your possession. If you happen to have a bird that dies for whatever(unforseen)circumstance due to new environment, colder temperatures, etc, the management may work out a resolution on an individual basis. We will offer to ship another bird of equal or lesser value (excluding) shipping and handling fees. (These are to be paid by the customer since we must provide the shipping box free of charge). All decisions made by administration are final regarding this policy.*
Please note that insurance does not cover flyaway birds. The responsibility to properly train the young birds we send out is the job of the new owner. Please do not ask us to replace birds if the birds you purchased flew away on you.
We fill orders on a payment received basis. Once payment is received and processed, there are no refunds.
We sell our birds according to the orders that are next on the priority list to ship out.
ALL SALES ARE FINAL ON ITEMS PURCHASED THROUGH THE WEBSITE OR ORDERED OVER THE PHONE
If you happen to have purchased a bird from us sealed banded, and it dies within the 15 day policy, we will require that you return the sealed band (Uncut) for proper credit to your account.
Please note: Any cut bands that are returned to us will not count towards a credit since anyone can cut the band off, and the bird could still be living without us knowing about it. We unfortunately have had to deal with some dishonest people in the past trying to get free birds from us, we enforce this policy to help keep, "Honest people Honest". We appreciate your honesty on this matter. (This only applies to those orders where additional insurance was purchased on the birds at the time of purchase, and prior to shipment)
Also, If you purchase insurance on a bird shipment and there is a loss (Bird, or Birds arrive DOA- Dead on Arrival), you must contact us immediately that same day. We ask that you take a picture of the bird to help substantiate your claim, and help us process your refund so we can credit your account accordingly. Delaying this process will make it much more difficult to receive your refund in a timely manner.
(Some Restrictions Apply)
If you are not 100% Satisfied with your purchase, just send the items back to us within 5 days for a full refund (minus the shipping costs that were accrued which cannot be recovered). This guarantee, however, does not include those purchases on birds where additional services were paid to be performed by our staff.
