General Shipping Information
USPS EXPRESS SHIPPING & HANDLING FEE'S are REQUIRED on all orders which contain live birds. No refunds shall be filed or given that are associated with USPS Express Shipping.
- White Pigeon Sales is not responsible for delayed/lost shipping within the USPS System, and will not file for a refund of shipping fees, if not delivered on time.
Domestic Shipping Orders
All birds usually are shipped within one week of purchase, unless otherwise specified. In the event of inclement weather, we will ship as soon as conditions allow.
All white racing homers are shipped in USPS approved ventilated reusable boxes.
All birds are shipped via USPS EXPRESS Mail. Please keep in mind that the postal system has up to 4 days to deliver the birds. This makes it so that they do not have to issue refunds anymore for birds that had 1,2,3 day guarantees. This new rule took effect in 2013.
Pertaining to International Orders (Outside USA)
Due to fraudulant chargebacks that have recently been filed by some dishonest individuals living outside the USA, we no longer accept credit card payments over our secure system if you live outside the United States.
If you would like to order our products, and you reside outside the USA, please send an inquiry and we can get you an exact quote on cost to ship items to you internationally. We will only honor and accept International Postal Money Orders from this point moving forward. We appreciate your understanding on this matter and hope to be of service to you.
Payments
We accept all Major Credit Cards. We will also accept Postal Money Orders; however, these must clear prior to shipping (allow up to 10 days to clear, returned items will be assessed a $50.00 charge). Our secure shopping cart is fully integrated to accept all methods of payment, even if you don't have a Paypal account.
If you would prefer calling us to make payment using a Major Credit Card, we can be reached at 1-888-803-6837. Please call after 6pm, Mon-Sat. We do not keep credit card information on file for your own protection and safety.
Risks
Shipping of live birds has its own risks and does put some stress on the birds. Due to the rise in shipping costs, ALL Express shipments are non refundable.
No refunds or reimbursments are given for any Vet Bills that result from you taking your bird to an animal clinic after you receive them from us.
Buyer assumes risk and no refunds will be given. All birds are treated with the most humane shipping care needed, and we will do everything to ensure the birds are in their best condition prior to being shipped.
Most birds are delivered within 1-2 days from the time we ship birds to the time they arrive at their final destination. The Postal System now has up to 3 days to deliver the birds, after the day they accept them. This means its (4) days counting when they are taken to the post office, regardless of what the label may guarantee, such as next day, 2 day, etc. We do not have any control over the shipping process once the birds are dropped off at our local post office. Please do not ask for any refunds on Express Shipments. They put this exception to the rule in place back in 2013 due to others asking for refunds too often. This request by others nearly shut the entire system down for the rest of us.
Here are the regulations taken directly from USPS.com:
https://pe.usps.com/text/pub52/pub52c5_008.htm
526.43 Claims for Adult Birds
Indemnity may be paid only for articles that are lost, damaged, or for missing contents, and not for death of the birds in transit if there is no visible damage to the mailing container.
Postage refunds may not be available if the Priority Mail Express shipment was delivered or delivery was attempted within three days of the date of mailing as shown in the “Date In” box on Label 11. See DMM 609.
We highly recommend purchasing insurance on the shipment. You may purchase insurance when placing your order.
We reserve the right to refuse to ship birds less than 35 days old, this is much too young to put so much stress on a bird regardless of peoples theories on settling birds to their new loft. We want the birds to arrive healthy, not sick. Please do not ask for us to do this. This policy is enforced to save you money, but more importantly not to jepoardize the life of the birds.
REFUNDS POLICY
All orders that are placed for birds during the hottest months of June, July and August may be delayed due to hot and extreme temperatures. We cannot ship the birds when USPS puts restrictions on shipping lines during these hottest months of the year. In Addition, all young bird orders placed AFTER June 1st are considered a "special order". Under these special circumstances we only raise enough birds to fill your "special order" and cannot refund these orders due to a short notice, day prior, change of mind of circumstance. Please understand, It takes a lot of time, energy, and resources to breed these young birds for your "special order" AFTER June 1st due to the additional care and attention that is needed to raise birds due to heat conditions.
No refunds or reimbursments are given for any Vet Bills that result from you taking your bird to an animal clinic after you receive them from us.
Refunds are very rarely warranted under these specific terms and conditions which are set forth on our website. We strictly enforce this policy so that we are not stuck with young birds that we cannot sell during this slowest part of the year. If you need to cancel your order for whatever reason, we suggest that you find someone who will be able to take the birds you "specially ordered" and let us know where they need to be sent. We will happily do this for you.
In the event that an order is placed, and you later request to cancel your order after we have already processed it, those refunds will not be issued until (45 days after) your cancellation date. We will need this extra time to try and help you find a new buyer for your birds you cancelled. Our breeders only raise the birds on an individual basis based on orders and qty requested. We are usually safe with being able to ship your birds in Sept-Dec for those birds which are ordered during the hot summer months, should USPS cancel shipments during this time period. Flexibility regarding these conditions are greatly appreciated.
In addition, due to the costs that are unrecoverable through shipping live birds, there are no refunds given on birds that are shipped via usps express. Once the birds leave our facility and arrive to their destination alive and well, no refunds will be given under any circumstances. Customer refusal by simply choosing to not sign the USPS Express label, (which often times is required by the Post Office) when the birds are alive and perfectly healthy, also does not warrant a refund. This policy applies even if the Postal Service must end up sending the birds back to us because you no longer want them. There are no exceptions to this policy.
If the situation arises and you find out you cannot have birds where you live, with prior arrangements made, we will give you a partial credit (less shipping and handling fees + Box Fee's, along with added options).
To avoid the hassel, please check with your local city ordinances about rules regarding keeping pigeons in city limits, PRIOR to placing your order. Also, check with your local Post Office to make sure they can receive birds on their end before ordering birds online. This will cut down on unnecessary time and expenses associated with acquiring birds.
*Cash Refunds are not issued past 14 days you have had the birds in your possession. If you happen to have a bird that dies for whatever(unforseen)circumstance due to new environment, colder temperatures, etc, the management may work out a resolution on an individual basis. We will offer to ship another bird of equal or lesser value (excluding) shipping and handling fees. (These are to be paid by the customer since we must provide the shipping box free of charge). All decisions made by administration are final regarding this policy.*
WPS RETURN POLICY
White Pigeon Sales cannot guarantee the sex on young birds. We do offer the additional cost service of having a DNA test performed on the bird to determine whether the bird is a cock or hen. This option is available at time of checkout through our secure shopping cart.
If you are not satisfied with your purchase, you have 14 days from the time you received the birds to notify us that you would like to return a pigeon for a full refund, or credit (Less Shipping and Box Fee's). For promotional orders which advertise free shipping and box, this expense will not be refunded if birds would like to be returned. Requests for returning birds after 14 days you have had them in your possession shall not be permitted.
No refunds or reimbursments are given for any Vet Bills that result from you taking your bird to an animal clinic after you receive them from us.
Please note that insurance also does not cover fly away birds. The responsibility to properly train the young birds we send out is the job of the new owner. Please do not ask us to replace birds if the birds you purchased flew away on you.
We fill orders on a payment received basis. Once payment is received and processed, there are no refunds.
We sell our birds according to the orders that are next on the priority list to ship out.
ALL SALES ARE FINAL ON ITEMS PURCHASED THROUGH THE WEBSITE OR ORDERED OVER THE PHONE
If you happen to have purchased a bird from us sealed banded, and it dies within the 15 day policy, we will require that you return the sealed band (Uncut) for proper credit to your account.
Please note: Any cut bands that are returned to us will not count towards a credit since anyone can cut the band off, and the bird could still be living without us knowing about it. We unfortunately have had to deal with some dishonest people in the past trying to get free birds from us, we enforce this policy to help keep, "Honest people Honest". We appreciate your honesty on this matter. (This only applies to those orders where additional insurance was purchased on the birds at the time of purchase, and prior to shipment)
Also, If you purchase insurance on a bird shipment and there is a loss (Bird, or Birds arrive DOA- Dead on Arrival), you must contact us immediately that same day. You will also need to notify your local post office of the loss so that they can properly document everything on their end and submit the evidence as needed to substantiate the claim. For our records, we ask that you take a picture of the bird to help substantiate your claim so we can credit your account accordingly.
ANY delay of this process will make it much more difficult to receive your refund in a timely manner. The Postal System is very strict on the proper evidence, steps and procedures, as well as process by which they accept or deny these claims at headquarters.
(Some Restrictions Apply)
If you are not 100% Satisfied with your purchase, just send the items back to us within 5 days for a full refund (minus the shipping costs that were accrued which cannot be recovered). This guarantee, however, does not include those purchases on birds where additional services were paid to be performed by our staff.
